Shipping policy

SHIPPING POLICY

Last updated: March 7, 2026

At Alma Dorada, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.

1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment has been received and confirmed.

Please note that orders are not processed or shipped on weekends or public holidays.

2. Shipping Times

Estimated shipping times may vary depending on your location and demand. In general, delivery times are approximately:
- Domestic orders: 5 to 10 business days
- International orders: 7 to 15 business days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

4. Delays

Shipping delays may occur due to high order volume, customs processing, carrier issues, weather conditions, or other unforeseen circumstances.

Alma Dorada is not responsible for delays caused by shipping carriers, customs, or events beyond our control.

5. Incorrect Shipping Information

Please make sure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, please contact us as soon as possible at support@alma-dorada.com.

6. Lost or Stolen Packages

Alma Dorada is not responsible for lost or stolen packages marked as delivered by the carrier.

If your package is marked as delivered but you have not received it, we recommend:
- Checking with neighbors or household members
- Contacting the shipping carrier
- Reaching out to us for further assistance

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other charges may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated.

8. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at support@alma-dorada.com.

Please include:
- Your order number
- A description of the issue
- Clear photos of the package and damaged item(s)

9. Tracking Information

Tracking updates depend on the shipping carrier and may take a few days to appear after shipment.

10. Contact Information

If you have any questions about shipping, please contact us at:

Alma Dorada
Email: support@alma-dorada.com